Catherine R. McMahon
Resume
Finance & Human Services
Bilingual: English / French
Professional Summary
Highly organized and disciplined professional with a Bachelor of Business Administration in Finance and extensive experience in human services, regulatory compliance, and crisis management. Proven track record of excellence in high-pressure environments, from state-level child welfare investigations to federal emergency management. A bilingual communicator (English/French) recognized by the Governor of Oklahoma for five years of dedicated public service.
5+
Years Public Service
Recognized by Governor Kevin Stitt
22
FEMA Certifications
Earned with distinction
40+
Training Hours/Year
Trauma-informed care & investigative reporting
2
Languages
English & French proficiency
Core Competencies
Case Management & Investigation
Child welfare screening, safety analysis, and investigative interviewing.
Compliance & Risk Management
HIPAA regulations, insurance licensing, and state/federal safety standards.
Crisis Intervention
Emergency response coordination and disaster claim documentation.
Bilingual Communication
Professional proficiency in English and French.
Professional Experience
05/2024 – 12/2025
Independent Insurance Provider
Oklahoma City, OK
  • Obtained AHIP Certification and state licensure for Life, Health, and Accident insurance.
  • Partnered with major carriers such as Humana and Aetna to provide comprehensive Medicare and health insurance solutions.
12/2021 – Present
Uber Eats, Inc.
Oklahoma City, OK — Independent Contractor / Delivery Partner
  • Manage end-to-end logistics for food and grocery delivery using proprietary mobile technology.
  • Maintain high customer satisfaction through timely fulfillment and professional merchant interactions.
12/2014 – 06/2021
Oklahoma City, OK
Oklahoma Department of Human Services (OKDHS)
Child Welfare Specialist II (Hotline)
  • Analyzed and screened statewide reports of suspected abuse and neglect for the 24-hour Child Abuse and Neglect Hotline.
  • Conducted verbal investigations to identify safety threats and gathered critical data to determine if cases met state criteria for safety analysis.
  • Utilized KIDS and IMS databases to document evidence, process reports, and notify district personnel of emergency situations requiring immediate response.
  • Completed 40+ hours of annual training to maintain expertise in trauma-informed care and investigative reporting.

Honors: Awarded a Certificate of Recognition for 5 years of loyal service by Governor Kevin Stitt.
07/2010 – 09/2011
Oklahoma City, OK
Federal Emergency Management Agency (FEMA)
Public Assistance Planning Specialist
  • Investigated disaster-site claims by documenting physical damage and preparing detailed reports for monetary compensation.
  • Developed Project Worksheets (PW) and managed complex file structures to ensure data integrity during disaster recovery phases.
  • Earned 22 FEMA certifications with distinction during tenure.
10/2009 – 06/2010
Oklahoma City, OK
Hospitality Management (La Quinta / Extended Stay Hotel)
Front Desk Representative & Night Auditor
  • Facilitated management decisions in the absence of the General Manager and oversaw hotel security and financial audits.
  • Managed cash handling, credit transactions, and guest privacy with a high degree of integrity.
Education
Bachelor of Business Administration in Finance
University of Central Oklahoma, Edmond, OK
Honors: President's and Dean's Honor Roll; Academic Achievement Award
Secretarial Diploma (Bilingual English/French)
Padworth College, United Kingdom
Certificate of French Language
Alliance Française, Geneva, Switzerland
Specialized Certifications
Lean Six Sigma White Belt
Child Behavioral Health Screener (CBHS)
HIPAA & Data Information Security
HRMD Grievance & Mediation Training
Life, Health, and Accident Insurance License
Skills
Key Databases & Systems
  • KIDS (Child Welfare Documentation)
  • IMS (Information Management System)
Office Systems
  • Microsoft Office Suite (Word, Excel, PowerPoint)
Languages
  • English — Native / Full Professional Proficiency
  • French — Professional Proficiency
Typing Speed
45 WPM
Community Involvement
Volunteered for Regional Food Bank of Oklahoma and local Children's Ministries (5 years).
Contact Information
📍 Address
Edmond, OK