Catherine R. McMahon

ResumeFinance & Human ServicesBilingual: English / French

Professional Summary

Highly organized and disciplined professional with a Bachelor of Business Administration in Finance and extensive experience in human services, regulatory compliance, and crisis management. Proven track record of excellence in high-pressure environments, from state-level child welfare investigations to federal emergency management. A bilingual communicator (English/French) recognized by the Governor of Oklahoma for five years of dedicated public service.

5+

Years Public Service

Recognized by Governor Kevin Stitt

22

FEMA Certifications

Earned with distinction

40+

Training Hours/Year

Trauma-informed care & investigative reporting

2

Languages

English & French proficiency

Core Competencies

Case Management & Investigation

Child welfare screening, safety analysis, and investigative interviewing.

Compliance & Risk Management

HIPAA regulations, insurance licensing, and state/federal safety standards.

Crisis Intervention

Emergency response coordination and disaster claim documentation.

Bilingual Communication

Professional proficiency in English and French.

Professional Experience

05/2024 – 12/2025

Independent Insurance Provider

Oklahoma City, OK

  • Obtained AHIP Certification and state licensure for Life, Health, and Accident insurance.
  • Partnered with major carriers such as Humana and Aetna to provide comprehensive Medicare and health insurance solutions.
12/2021 – Present

Uber Eats, Inc.

Oklahoma City, OK — Independent Contractor / Delivery Partner

  • Manage end-to-end logistics for food and grocery delivery using proprietary mobile technology.
  • Maintain high customer satisfaction through timely fulfillment and professional merchant interactions.
12/2014 – 06/2021Oklahoma City, OK

Oklahoma Department of Human Services (OKDHS)

Child Welfare Specialist II (Hotline)

  • Analyzed and screened statewide reports of suspected abuse and neglect for the 24-hour Child Abuse and Neglect Hotline.
  • Conducted verbal investigations to identify safety threats and gathered critical data to determine if cases met state criteria for safety analysis.
  • Utilized KIDS and IMS databases to document evidence, process reports, and notify district personnel of emergency situations requiring immediate response.
  • Completed 40+ hours of annual training to maintain expertise in trauma-informed care and investigative reporting.
07/2010 – 09/2011Oklahoma City, OK

Federal Emergency Management Agency (FEMA)

Public Assistance Planning Specialist

  • Investigated disaster-site claims by documenting physical damage and preparing detailed reports for monetary compensation.
  • Developed Project Worksheets (PW) and managed complex file structures to ensure data integrity during disaster recovery phases.
  • Earned 22 FEMA certifications with distinction during tenure.
10/2009 – 06/2010Oklahoma City, OK

Hospitality Management (La Quinta / Extended Stay Hotel)

Front Desk Representative & Night Auditor

  • Facilitated management decisions in the absence of the General Manager and oversaw hotel security and financial audits.
  • Managed cash handling, credit transactions, and guest privacy with a high degree of integrity.

Education

Bachelor of Business Administration in Finance

University of Central Oklahoma, Edmond, OK

Honors: President's and Dean's Honor Roll; Academic Achievement Award

Secretarial Diploma (Bilingual English/French)

Padworth College, United Kingdom

Certificate of French Language

Alliance Française, Geneva, Switzerland

Specialized Certifications

Lean Six Sigma White Belt

Child Behavioral Health Screener (CBHS)

HIPAA & Data Information Security

HRMD Grievance & Mediation Training

Life, Health, and Accident Insurance License

Skills

Key Databases & Systems

  • KIDS (Child Welfare Documentation)
  • IMS (Information Management System)

Office Systems

  • Microsoft Office Suite (Word, Excel, PowerPoint)

Languages

  • English — Native / Full Professional Proficiency
  • French — Professional Proficiency

Typing Speed

45 WPM

Community Involvement

Volunteered for Regional Food Bank of Oklahoma and local Children's Ministries (5 years).

Contact Information

📍 Address

Edmond, OK